Small Biz Leader · July 17, 2025
Small Biz Leader · July 17, 2025
Effective communication and strong leadership are crucial for business success. This article delves into proven strategies that business coaches use to enhance these vital skills. Drawing from expert insights, it offers practical techniques to transform your communication style and leadership approach.
Miriam Groom · Arvind Rongala · Ben Lamarche · Max Shak · Manish Gupta · Ansh Arora · Kritika Kanodia · Lisa Clark · Roy Adiputra · Girish ManglaniMiriam GroomCEO, Mindful Career inc. · Mindful Career Coaching
As career and leadership coaches at Mindful Career, we've had the privilege of guiding professionals through meaningful transformation—not by handing them generic advice, but by helping them uncover and build on their own unique leadership voice. Communication and leadership style are not static traits; they're skills that can be sharpened with intentional coaching.
One powerful strategy we regularly use with clients is called "Leadership Reframing." Many professionals come to us believing they need to sound more authoritative or act more like a traditional leader to succeed. But what they often need instead is clarity and alignment—on who they are, what they value, and how they can communicate authentically without overcompensating.
We guide clients through a self-awareness process rooted in executive presence training, active listening models, and feedback cycles. For example, one client—a technically brilliant project manager—struggled with team engagement because he defaulted to command-and-control communication. Through coaching, he realized that his leadership voice was rooted in curiosity and systems thinking. Once we helped him shift his style to ask more questions, facilitate shared problem-solving, and use storytelling in meetings, his team became more responsive and aligned.
Another key tool we teach is the Pause-Reflect-Respond model. In fast-paced environments, many leaders fall into reactive communication. By training clients to pause briefly before responding, reflect on intent, and choose a response that fosters connection rather than control, they start to command more trust in every interaction.
A business coach once introduced a simple but powerful technique that transformed both communication and leadership style: "Lead with clarity, listen with intent." Early on, I tended to over-explain or soften directives to avoid sounding too assertive—something the coach identified as creating confusion rather than collaboration. They taught me to frame every key message with a clear intention and outcome, followed by active listening to truly understand how it landed with the team. One practical strategy was using structured check-ins—asking open-ended questions like, "What's unclear about this?" instead of, "Is that clear?" This small shift opened the door for honest dialogue, strengthened trust, and made leadership communication more transparent and effective.
Ben LamarcheGeneral Manager · Lock Search Group
When I became General Manager of Lock Search Group, I was deep in my "Mr. Fix It" phase. I prided myself on being a problem solver -- quick to jump in, offer solutions, and push things forward -- and the added responsibility only made me more action-oriented. However, it wasn't working. The harder I tried to fix everything, the less efficient and collaborative my team became.
I reconnected with a business coach I'd worked with early in my career, and he pointed out something I'd completely overlooked: you can't truly listen and act at the same time.
No doubt, I started to argue -- but he was right. No level of skilled multitasking allowed me to fully hear someone while also rushing to fix their problem. I was missing key information, jumping to conclusions, and unintentionally inserting my own bias simply because I was moving too fast.
One technique he gave me to combat this habit was "structured silence" -- literally counting to five after someone finishes speaking before I respond. It's uncomfortable at first, but it creates space for the other person to add more, clarify, or even solve their own issue out loud. I started using this in one-on-one meetings and team check-ins, and the shift was immediate.
People opened up more, surfaced deeper challenges, and felt genuinely heard. And I realized not every issue needed my solution; in fact, they often just needed my attention.
That simple practice changed the quality of my relationships and made me a far better leader. Without that coaching, I might still be rushing to fix things that didn't need fixing at all.
Working with a business coach was one of those decisions that quietly reshaped how I lead at Zapiy, especially around communication. As a founder, it's easy to think your message is clear — in your head, everything makes sense. But I learned quickly that clarity in your own mind doesn't always translate to clarity across a team.
One of the most effective strategies my coach introduced was something so simple, I almost dismissed it: "Say it, write it, show it." The idea is that important messages — whether it's company vision, strategic direction, or even feedback — shouldn't just be delivered verbally in a meeting and left at that. You say it out loud, you follow up in writing, and you visualize it in some form, whether that's a diagram, a roadmap, or a dashboard.
I applied this approach during a period when we were pivoting part of our product strategy. Previously, I'd announced changes in a team call, assuming everyone was on the same page. Weeks later, I realized the engineers, marketers, and customer success teams had wildly different interpretations of our direction — which led to confusion and frustration.
After working with my coach, I rolled out the "say it, write it, show it" method. We held a live team session to discuss the new direction, followed by a written recap shared in our workspace, and a simple, visual product roadmap everyone could reference. The difference was night and day — alignment improved, people asked smarter questions, and execution became faster because the ambiguity was gone.
That one technique taught me that effective communication isn't about saying something once — it's about reinforcing your message through different formats, so it truly sticks. As a leader, repeating yourself isn't redundant — it's responsible. And it's made me a more intentional communicator ever since.
Manish GuptaCEO · EDS FZE
Working with a business coach significantly improved both my communication skills and leadership approach. One key technique I learned was the "Executive Presence Framework" — a blend of clarity, empathy, and decisiveness in communication.
Example: I used to overload team meetings with too much information, trying to be transparent, but it often left people confused about priorities. My coach taught me a method called "Bottom Line Up Front (BLUF)", where I start with the main message or decision first, then provide supporting context only if needed. This made my communication much more effective, especially with senior stakeholders.
On the leadership front, my coach introduced me to active listening with summarization — after someone shared an idea or concern, I would summarize what I heard before responding. This small shift built more trust and drastically improved team engagement because people felt truly heard.
Ansh AroraCEO · Inspiringlads
Working with a coach was a turning point for how I lead and communicate. I always thought that I shared a clear vision with my team, but it was often vague and reactive, especially when things went wrong. This is what a coach made me realize. The most powerful technique I learned while coaching is to lead using the SBI framework: Situation, Behavior, and Impact. Instead of telling your team to be proactive, the focus should be on addressing the exact situation. For example, say "In the client's call yesterday," address behavior with "you waited until they brought up the missed deadlines," and show the impact by stating how it affected the situation: "such an act made us look unprepared."
This changed how the feedback was received, and it was not at all defensive when I shifted to this approach. Now, people understood it all better and knew exactly where to act. This changed the whole structure of leadership for me. Earlier, I jumped in and solved every problem myself with the mindset that everything needed my attention and efforts. The leadership coach told me to step back and give people space. Once you have created clarity, put your trust in people and give them resources to grow. Team dynamics, client relationships, and everything starts improving.
When I was scaling Estorytellers, I worked with a business coach who quickly pointed out that I was too focused on "getting things done" and not enough on how I was communicating. I tended to speak in short, action-driven phrases, which worked for efficiency but not for building trust or inspiring the team.
One strategy that really helped me was "mirroring," pausing to reflect what someone just said, then responding with curiosity. For example, instead of saying, "Just fix the draft," I'd say, "I hear you're stuck with the tone. What's your main concern with the client brief?" That small change shifted the energy in conversations and made my team feel heard.
That coach helped me slow down just enough to lead with empathy, not just urgency. It completely changed how I show up as a leader today.
Lisa ClarkDirector · Bell Fire and Security
A business coach helped me shift from managing tasks to leading people. The difference is clear. Before coaching, I focused on getting things done quickly. I rarely stopped to ask if I was communicating in a way that motivated others or helped them grow.
One strategy that made a lasting impact is the "Five Whys." When something goes wrong, instead of reacting, I ask "why" five times. This forces me and the team to move beyond surface-level fixes. I used this when we kept missing deadlines on larger installations. By digging deeper, we found the real issue wasn't staff performance—it was gaps in how projects were handed over between departments. Once we fixed the process, the mistakes stopped.
Another key lesson was the importance of silence. I was always quick to fill gaps in conversation. My coach taught me to pause, listen, and let people think. I tried this during a team meeting when we faced a tough decision on resource allocation. Instead of jumping in with my view, I waited. The team came up with a stronger solution. That moment changed how I lead.
Leadership works best when it gives others the chance to think, speak, and contribute without being rushed. Small changes in communication can shift an entire team's energy and results.
Roy AdiputraCEO · DPS Power
Communicating in Crisis
In our industry, communication during power outages or breakdowns is critical. My coach introduced me to the SBAR technique (Situation, Background, Assessment, Recommendation) used in high-stakes environments like healthcare. I adapted it to train my team to report issues clearly and quickly.
Instead of vague updates like "The genset isn't working," we now get structured reports like, "The client's 150kVA unit failed during load transfer due to a faulty ATS. We recommend immediate replacement and a follow-up load bank test." This reduced downtime, boosted client confidence, and improved internal efficiency.
Girish ManglaniCEO & Co-Founder · ezcards.io
A business coach helped me stop overexplaining and start leading with clarity. One technique: state the outcome first, then back it up with context. This approach made my communication sharper in meetings and helped the team move faster. That shift turned long updates into clear direction—and built more trust with less talk.
One client, a newly promoted director, constantly interrupted during meetings, believing it showed decisiveness. After working with us, she applied the Pause-Reflect-Respond technique and shifted her mindset from "I need to prove myself" to "I need to empower others." Within weeks, her team began speaking up more, and senior leaders noted her presence had become calmer, more confident, and more collaborative.
Business coaching isn't about molding someone into a "type." It's about unearthing their potential and teaching strategies to express it clearly and confidently. At Mindful Career, we help leaders understand not only what to say—but how to say it in a way that aligns with their purpose, inspires others, and sustains influence over time. That's how transformation happens: not by changing who you are, but by owning it more fully.
